Terms & Conditions

The Organised Story
ABN 37859212816

Last updated: 04/08/2026

Thank you for choosing The Organised Story. These Terms & Conditions apply to all bookings, consultations, and services provided by The Organised Story ("we," "us," "our"). By booking a service with us, you agree to the terms outlined below.

1. Our Services

The Organised Story provides professional decluttering and organising services, including:

• Half Day (5-hour) and Full Day (7-hour) decluttering and organising sessions

• Moving In, Moving Out, and Full Moving Service support

• Personal Shopping (storage solutions add-on)

• Free virtual consultations and paid in-home consultations

2. Bookings & Consultations

All new clients are welcome to book a free virtual consultation to discuss their needs before confirming a session. Paid in-home consultations are available for clients who prefer an in-person assessment prior to booking. Bookings are confirmed once a deposit and/or written confirmation has been received.

3. Pricing & Payment

Session pricing is based on the service type and duration selected at time of booking. A 50% deposit of the quoted amount is required to confirm your booking prior to the commencement of services. The remaining balance is due upon completion of each session.

Organising products and supplies sourced or purchased on your behalf are charged at cost plus 15%, where expenses have been approved by you in advance. Where we source or purchase products on your behalf, a shopping service fee of $55.00 applies per shopping trip.

Sunday sessions are not currently available, and services are not provided on Victorian public holidays.

We accept payment via Bank Transfer or Cash.

4. Travel Fees

Travel is included at no charge within 30km of postcode 3030 (Werribee). For locations beyond 30km, a travel fee of $1 per km applies, and will be outlined in your Scope of Works prior to booking confirmation.

5. Cancellations & Rescheduling

You may cancel a booked session by providing more than 24 hours' written notice, in which case your deposit will be refunded in full. Cancellations made within 24 hours of the scheduled session are non-refundable. We reserve the right to reschedule sessions due to unforeseen circumstances, with reasonable notice provided to you.

6. Client Responsibilities

Clients (or an authorised adult representative) are asked to be present, or reasonably contactable, during the session to make decisions about keep/donate/discard items. Final decisions about what is kept, donated, or discarded remain the client's responsibility. We provide guidance and support, but do not make these decisions on your behalf without your input. Please disclose any known hazards, fragile items, or access restrictions at your property prior to the session.

7. Confidentiality & Photo Consent

We maintain the confidentiality of all information obtained from you in connection with our services and will not disclose it to any third party without your prior written consent.

With your consent, we may take before-and-after photos and videos during sessions for marketing purposes, including use on our website and social media. Faces and identifying details remain anonymous unless you specifically agree otherwise. If you would prefer to opt out of photography, please notify us in writing prior to the commencement of services.

8. Liability

The Organised Story takes reasonable care when handling your belongings; however, we are not liable for pre-existing damage, wear, or loss of items not disclosed to us prior to the session. We recommend advising us of any items of significant sentimental or monetary value ahead of the session.

We shall not be liable for any consequential, incidental, indirect, special, or punitive damages arising out of or in connection with our services, whether or not we have been advised of the possibility of such damages.

Our services are provided with reasonable skill and care, in line with standard consumer guarantees under Australian Consumer Law.

9. Termination

Either party may terminate a service agreement upon 7 days' written notice, for any reason. Upon termination, we will provide a summary of work completed to date, if requested.

10. Privacy

Any personal information collected during bookings and consultations is used solely for the purpose of providing our services and will not be shared with third parties without your consent, except where required by law.

11. Governing Law

These Terms & Conditions, and any service agreement entered into with The Organised Story, are governed by and construed in accordance with the laws of Victoria, Australia.

12. Entire Agreement & Amendments

These Terms & Conditions, together with any signed service agreement, constitute the entire agreement between the parties and supersede all prior negotiations, understandings, and agreements, whether written or oral. These Terms & Conditions may be updated by us from time to time; the most current version will always be available on our website. Individual signed service agreements may only be amended in writing, signed by both parties.

Questions about these terms?

📧 hello@theorganisedstory.com.au
📞 0490 704 323
🌐 theorganisedstory.com.au